HVAC Dispatcher: Fast-Paced, Customer-Focused Orchestrator

JW Heating & Air; Los Angeles (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Generous paid time off

Ongoing training and development

Inclusive company culture

Job summary

A leading HVAC service provider is seeking a Dispatcher to be the central communication hub for service calls. This role requires multitasking and excellent problem-solving skills to ensure customers receive timely services. Candidates must have 2+ years of dispatching experience and HVAC knowledge, alongside strong communication abilities. The position offers competitive pay and a supportive work environment, emphasizing teamwork and employee satisfaction.

Qualifications

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Proficiency in basic computer applications.

Responsibilities

• Efficiently schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams and customers.
• Address customer inquiries and resolve issues promptly.
• Monitor schedules closely and make real-time adjustments.
• Maintain accurate records of service requests and schedules.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet demands.
• Work closely with other departments for process improvement.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to manage multiple tasks

Customer-centric mindset

Tools

Call center software

Service Titan

Job description

A leading HVAC service provider is seeking a Dispatcher to be the central communication hub for service calls. This role requires multitasking and excellent problem-solving skills to ensure customers receive timely services. Candidates must have 2+ years of dispatching experience and HVAC knowledge, alongside strong communication abilities. The position offers competitive pay and a supportive work environment, emphasizing teamwork and employee satisfaction.