HVAC Dispatch Specialist (Mid-Shift)

Oncourse-Home-Solutions; Naperville (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

401(k) with company match

Generous paid time off

Education assistance

Job summary

Oncourse Home Solutions, located in Naperville, IL, seeks a Dispatcher (Mid-Shift) to schedule IHT technicians and plumbers, manage loads, dispatch emergencies, and keep routing at full capacity. In-office schedule: Mon-Fri 10:30am-7pm with rotated Saturdays, work-from-home option for Saturday shift.

Requires 3-5 years in dispatch with HVAC knowledge and a High School diploma/GED. Proficiency in Microsoft/Google Suites and Oracle Field Service is expected. Competitive pay and benefits offered.

Qualifications

• 3-5 years of dispatching experience with a Field Operations focus.
• 3-5 years minimum in a dispatching role with HVAC knowledge.
• Knowledge of trade services which may include HVAC, Appliance, Plumbing, and Electrical.

Responsibilities

• Managing day-to-day technician workload and scheduling installs.
• Identifying, prioritizing, and dispatching emergency work in a timely and accurate manner.
• Review and verify next day, week, month routing to ensure workload is at 100% capacity.
• Create and maintain a positive customer service experience while pro-actively optimizing operation.

Skills

Dispatching experience

HVAC knowledge

Trade services knowledge

Education

High School diploma/GED

Tools

Microsoft Suites

Google Suites

Oracle Field Service

Job description

Oncourse Home Solutions, located in Naperville, IL, seeks a Dispatcher (Mid-Shift) to schedule IHT technicians and plumbers, manage loads, dispatch emergencies, and keep routing at full capacity. In-office schedule: Mon-Fri 10:30am-7pm with rotated Saturdays, work-from-home option for Saturday shift.

Requires 3-5 years in dispatch with HVAC knowledge and a High School diploma/GED. Proficiency in Microsoft/Google Suites and Oracle Field Service is expected. Competitive pay and benefits offered.