HVAC Dispatch & Service Coordination Specialist

CoolSys

Town of Florida, Northern (NY, KY)

Hybrid

USD 25,000 - 34,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental, Vision and Pharmacy

401(K) with Company match

Paid vacation, holidays, and floating

Life insurance

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan

ID Theft Protection

Job summary

CoolSys is a nationwide provider of refrigeration, HVAC, and energy management solutions. The role focuses on prioritizing calls, dispatching technicians, and coordinating with Service Managers to meet SLAs while maintaining proactive client communication.

Ideal candidates will handle multiple tasks calmly, communicate clearly, and demonstrate a strong sense of urgency with a reliable, friendly demeanor. This on-site position offers comprehensive benefits and growth opportunities within the

Qualifications

Strong computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Friendly and helpful demeanor.

Responsibilities

Prioritize calls (incoming and backlog).
Assign and dispatch technicians.
Work with Service Managers to address open calls.
Respond to inquiries.
Create and distribute required reporting.
Maintain proactive communication with customers regarding missed SLAs.
On a daily basis, review all incomplete calls.
Maintain entry and verify nightly “on call” crew.
Work with Service Managers to ensure preventative maintenance is completed on schedule.
Understand the geography of the market and understand the technicians.