Dispatcher

CoolSys - Refrigeration and HVAC Systems; Santa Clarita (CA); On-site; USD 33,062 - 52,348; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K)

Tuition reimbursement

Pet insurance

Employee discounts

Job summary

CoolSys - Refrigeration and HVAC Systems is seeking a Dispatcher in Santa Clarita, California. The role involves managing technician assignments, responding to customer inquiries, and ensuring effective communication regarding service operations.

Preferred candidates will have at least 2 years of dispatching experience and a high school diploma. Strong computer skills, particularly in Excel and Outlook, along with excellent communication capabilities, are essential. The company offers competitive pay, benefits, and a supportive work environment.

Qualifications

• At least 2 years of dispatching experience.
• HVAC/R experience preferred, but not required.
• Strong sense of urgency and friendly demeanor.

Responsibilities

• Assign and dispatch technicians.
• Respond to inquiries and maintain communication with customers.
• Review and verify nightly 'on call' crew.

Skills

Strong computer skills (Excel/Outlook)

Ability to handle multiple tasks concurrently

Excellent verbal and written communication skills

Highly organized and attention to detail

Education

High school diploma/GED

Tools

Excel

Outlook

Job description

Overview

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market‑leading indoor environment solutions company. Our full spectrum of best‑in‑class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Why Join Us

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay range $24-$38/HR
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K)
• Life insurance, AD&D and long‑term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet insurance
• Legal plan and identity theft protection

Responsibilities

• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls daily.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Qualifications

• High school diploma/GED
• At least 2 years of dispatching experience
• HVAC/R experience preferred, but not required
• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.