HVAC Dispatcher

Lane Valente Industries; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacations

401(k) retirement plan with generous公司

Job summary

Lane Valente Industries in Phoenix, AZ is seeking a first-shift HVAC Dispatcher to coordinate service calls and align technician schedules with customer needs. The role emphasizes strong customer service and clear communication as you manage dispatch using GPS tracking and a centralized database.

The ideal candidate has dispatch or customer service experience and professional telephone manners. This full-time position offers benefits and opportunities to contribute to efficient field operations.

Qualifications

• Experience in dispatching or customer service is preferred.
• Ability to manage multiple tasks and priorities.
• Professional telephone manner and courteous communication.

Responsibilities

• Communicate with customers to determine service needs and priorities.
• Schedule and notify technicians of assignments using dispatch software and GPS tracking.
• Enter data into the computer database and maintain customer repair records.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Provide support to service technicians and assist with documentation and reporting.

Skills

Customer service

Scheduling

Dispatching

GPS tracking

Communication

Education

High school diploma

Tools

Dispatch software

GPS system

Job description

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

CURRENT OPPORTUNITY: HVAC DISPATCHER

JOB TYPE

Full-time

JOB RESPONSIBILITIES:

In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.

• Primary responsibility is customer service.
• Communicates with customers to determine their needs.
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Supports service technicians.
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintains dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Active in all facets of dispatch.
• Various reporting responsibilities as needed.

JOB REQUIREMENTS:

Requirements needed in order to be considered for this position:

• Requires a high school diploma...additional education a plus.
• Previous dispatching/customer service experience.
• Experience and utilizing judgment to plan and accomplish goals.
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• Ideal candidates will have the following customer service-related skills:
  • A professional and courteous telephone manner.
  • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
  • Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match