HVAC Dispatch & Scheduling Specialist — Customer-Centric Ops

National HVAC Service; Seaford (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits

401k through Fidelity

Company cell phone

Job summary

National HVAC Service in Seaford, Delaware, is seeking an Operations Dispatcher to manage service technician schedules using dispatch software, ensuring that customer commitments are met and that maintenance contracts are understood and billed correctly.

You will coordinate daily, weekly, and monthly technician schedules, communicate with customers and internal teams, provide frequent status updates, and support billing with the A/R department as needed.

Qualifications

• Two years of HVAC dispatch experience preferred.
• Proficient in Microsoft Excel and Word.
• Excellent verbal and written communication skills.
• Excellent customer service and phone skills.
• Strong interpersonal skills in an office environment.
• Able to understand technical terminology and mechanical processes.
• The position may require lifting approximately 15–20 lbs.

Responsibilities

• Daily coordination of Service Technicians to meet scheduled maintenance and repairs with properly skilled personnel.
• Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries.
• Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps.
• Provide frequent status updates to Customers.
• Review each service tech’s call summaries daily and schedule follow-up work; coordinate with A/R on customer status.
• Answer, handle and/or distribute inbound calls.

Skills

Communication skills

Customer service

Organizational skills

MS Excel

MS Word

Time management

Phone skills

Tools

Key2Act/GP

Excel

Microsoft Dynamics GP

Job description

National HVAC Service in Seaford, Delaware, is seeking an Operations Dispatcher to manage service technician schedules using dispatch software, ensuring that customer commitments are met and that maintenance contracts are understood and billed correctly.

You will coordinate daily, weekly, and monthly technician schedules, communicate with customers and internal teams, provide frequent status updates, and support billing with the A/R department as needed.