HVAC Service Dispatch & Office Coordinator

Blue ridge heating and air; Franklin Park (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Professional development opportunities

401(k) Plan with employer match

Paid Time Off (PTO)

Paid Holidays

Accident Insurance

Group life/disability/vision/dental

Job summary

Blue Ridge Heating & Air is seeking an organized Office Manager / Dispatcher to join our Brevard team. You will oversee technician routing, manage daily office logistics, and handle administrative tasks like warranty claims to keep field operations running smoothly.

The candidate should have 1–2 years of dispatching or scheduling experience, proficiency with ServiceTitan, and strong organizational and communication skills.

Qualifications

• Previous ServiceTitan experience is required.
• 1–2 years dispatching, fleet coordination, or scheduling experience.
• HVAC, plumbing, electrical, or home services background preferred.
• Strong organizational skills and ability to multitask.
• Comfortable managing shipments and inventory.
• Excellent internal communication and interpersonal skills.
• Proficient with Office suites (MS Office/Google Workspace).
• Dependable, self-motivated, and able to work with minimal supervision.

Responsibilities

• Manage and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays with service technicians.
• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.
• Oversee general office coordination, supply inventory, and admin support tasks.
• Perform other duties to support field operations.

Skills

Dispatching

Organizational skills

Communication skills

Inventory management

Attention to detail

Multi-priority handling

Tools

ServiceTitan

Microsoft Office / Google Workspace

Job description

Blue Ridge Heating & Air is seeking an organized Office Manager / Dispatcher to join our Brevard team. You will oversee technician routing, manage daily office logistics, and handle administrative tasks like warranty claims to keep field operations running smoothly.

The candidate should have 1–2 years of dispatching or scheduling experience, proficiency with ServiceTitan, and strong organizational and communication skills.