HVAC Office Manager/Dispatcher

Blue Ridge Heating & Air; Brevard (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Professional development

401(k) plan with employer match

Accident Insurance

Group life and disability insurance

Paid time off

Paid holidays

Job summary

Blue Ridge Heating & Air in Brevard, NC is seeking an organized HVAC Office Manager / Dispatcher to keep field operations running smoothly and office structured.

You will manage technician routing in ServiceTitan, handle shipments and warranty claims, and coordinate daily admin tasks to support our service teams.

Ideal candidates have 1–2 years dispatch or scheduling experience and a proven ability to multi-task in a fast-paced environment.

Qualifications

• 1–2 years of dispatching or admin scheduling experience.
• Experience in HVAC or home services is preferred.

Responsibilities

• Coordinate technicians' daily schedules and route optimizations using ServiceTitan.
• Dispatch based on location, availability, skill, and priority.
• Receive, inspect, log, and organize incoming parts and equipment.
• Process warranty claims and equipment registrations.
• Pull permits and support general admin workflow.
• Communicate schedule updates to technicians.
• Maintain job data and technician statuses in ServiceTitan.
• Oversee office coordination and inventory control.
• Support field operations with additional duties.

Skills

ServiceTitan experience

Organizational skills

Communication

Tools

ServiceTitan

Microsoft Office / Google Workspace

Job description

Position Overview

Blue Ridge Heating & Air is seeking an organized and proactive HVAC Office Manager / Dispatcher to join our Brevard team. This position plays a critical role in keeping our field operations running efficiently and our office structured. You will oversee technician routing, manage daily office logistics, receive equipment shipments, and handle administrative processes like warranty claims—allowing our field staff and operations to operate seamlessly. The ideal candidate thrives in a fast-paced environment, excels at organization, and has previous experience using ServiceTitan.

If you are a detail-oriented professional who can keep a busy field schedule aligned, manage physical shipments and office priorities, and maintain clear internal communication, we’d love to hear from you.

Key Responsibilities

• Manage and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays directly with service technicians.
• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.
• Oversee general office coordination, supply inventory, and administrative support tasks.
• Perform other duties as assigned to support field operations.

Qualifications

• Previous ServiceTitan experience is required.
• Minimum of 1–2 years of dispatching, fleet coordination, or administrative scheduling experience.
• Prior experience in HVAC, plumbing, electrical, or home services industries preferred.
• Strong organizational skills, detail orientation, and ability to manage multiple priorities simultaneously.
• Comfortable managing physical shipments and organizing inventory/parts.
• Excellent internal communication and interpersonal skills.
• Proficiency with Microsoft Office and/or Google Workspace.
• Dependable, self-motivated, and able to take initiative with minimal supervision.

Perks & Benefits

• Professional development opportunities
• Positive and supportive work environment
• 401(k) Plan with employer match
• Accident Insurance
• Group access to life, short-term disability, dental, and vision insurance
• Paid Time Off (PTO)
• Paid Holidays