HVAC Office Manager & Dispatch Lead

Blue Ridge Heating & Air; Brevard (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Positive and supportive work enviro n

401(k) Plan with employer match

Accident Insurance

Group access to life, short-term/disab

Paid Time Off (PTO)

Paid Holidays

Job summary

Blue Ridge Heating & Air is seeking an organized Office Manager / Dispatcher to join our Brevard, NC team. This role oversees technician routing, daily office logistics, shipments, and warranty claims to keep field operations running smoothly and our office well-structured.

You will coordinate service schedules, dispatch technicians by location and skill, and ensure accurate data entry in ServiceTitan while maintaining clear internal communication with the team.

Qualifications

• Experience using ServiceTitan is required.
• 1–2 years of dispatching, fleet coordination, or administrative scheduling experience.
• HVAC, plumbing, electrical, or home services industry experience preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Comfortable handling physical shipments and organizing inventory/parts.
• Excellent internal communication and interpersonal skills.
• Proficient with Microsoft Office and/or Google Workspace.
• Dependable, self-motivated, and able to take initiative with minimal supervision.

Responsibilities

• Manage and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays directly with service technicians.
• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.
• Oversee general office coordination, supply inventory, and administrative support tasks.
• Perform other duties as assigned to support field operations.

Skills

Organizational skills

Attention to detail

Communication skills

Multitasking

Self-motivated

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Blue Ridge Heating & Air is seeking an organized Office Manager / Dispatcher to join our Brevard, NC team. This role oversees technician routing, daily office logistics, shipments, and warranty claims to keep field operations running smoothly and our office well-structured.

You will coordinate service schedules, dispatch technicians by location and skill, and ensure accurate data entry in ServiceTitan while maintaining clear internal communication with the team.