Office Manager/Dispatcher

Blue ridge heating and air; Franklin Park (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Professional development opportunities

401(k) Plan with employer match

Paid Time Off (PTO)

Paid Holidays

Accident Insurance

Group life/disability/vision/dental

Job summary

Blue Ridge Heating & Air is seeking an organized Office Manager / Dispatcher to join our Brevard team. You will oversee technician routing, manage daily office logistics, and handle administrative tasks like warranty claims to keep field operations running smoothly.

The candidate should have 1–2 years of dispatching or scheduling experience, proficiency with ServiceTitan, and strong organizational and communication skills.

Qualifications

• Previous ServiceTitan experience is required.
• 1–2 years dispatching, fleet coordination, or scheduling experience.
• HVAC, plumbing, electrical, or home services background preferred.
• Strong organizational skills and ability to multitask.
• Comfortable managing shipments and inventory.
• Excellent internal communication and interpersonal skills.
• Proficient with Office suites (MS Office/Google Workspace).
• Dependable, self-motivated, and able to work with minimal supervision.

Responsibilities

• Manage and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.
• Dispatch technicians based on location, availability, skill set, and job priority.
• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.
• Process, track, and manage manufacturer warranty claims and equipment registrations.
• Pull required job permits and assist with general administrative workflow.
• Communicate schedule updates, changes, and delays with service technicians.
• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.
• Oversee general office coordination, supply inventory, and admin support tasks.
• Perform other duties to support field operations.

Skills

Dispatching

Organizational skills

Communication skills

Inventory management

Attention to detail

Multi-priority handling

Tools

ServiceTitan

Microsoft Office / Google Workspace

Job description

Position Overview

Blue Ridge Heating & Air is seeking an organized and proactive Office Manager / Dispatcher to join our Brevard team. This position plays a critical role in keeping our field operations running efficiently and our office structured. You will oversee technician routing, manage daily office logistics, receive equipment shipments, and handle administrative processes like warranty claims—allowing our field staff and operations to operate seamlessly. The ideal candidate thrives in a fast-paced environment, excels at organization, and has previous experience using ServiceTitan.

If you are a detail-oriented professional who can keep a busy field schedule aligned, manage physical shipments and office priorities, and maintain clear internal communication, we’d love to hear from you.

Key Responsibilities

• Manage and coordinate technicians’ daily service schedules and route optimization using ServiceTitan.

• Dispatch technicians based on location, availability, skill set, and job priority.

• Receive, inspect, log, and organize incoming parts, materials, and equipment shipments.

• Process, track, and manage manufacturer warranty claims and equipment registrations.

• Pull required job permits and assist with general administrative workflow.

• Communicate schedule updates, changes, and delays directly with service technicians.

• Maintain accurate job data, technician statuses, and tracking records in ServiceTitan.

• Oversee general office coordination, supply inventory, and administrative support tasks.

• Perform other duties as assigned to support field operations.

Qualifications

• Previous ServiceTitan experience is required.

• Minimum of 1–2 years of dispatching, fleet coordination, or administrative scheduling experience.

• Prior experience in HVAC, plumbing, electrical, or home services industries preferred.

• Strong organizational skills, detail orientation, and ability to manage multiple priorities simultaneously.

• Comfortable managing physical shipments and organizing inventory/parts.

• Excellent internal communication and interpersonal skills.

• Proficiency with Microsoft Office and/or Google Workspace.

• Dependable, self-motivated, and able to take initiative with minimal supervision.

Perks & Benefits

• Professional development opportunities

• Positive and supportive work environment

• 401(k) Plan with employer match

• Accident Insurance

• Group access to life, short-term disability, dental, and vision insurance

• Paid Time Off (PTO)

• Paid Holidays