HVAC Dispatch & Office Manager — ServiceTitan Expert

VeriTech Plumbing & AD Air Conditioning & Heating Inc; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Training & Development

Supportive Team

Growth opportunities

Customer satisfaction

Job summary

AD Air Conditioning is seeking an experienced Office & Dispatch Manager to lead front-office operations and deliver an exceptional customer experience in a fast-paced HVAC environment.

Responsibilities include coordinating technician schedules, supervising the CSRs and dispatch staff, and optimizing use of ServiceTitan to enhance scheduling, reporting, and workflow. Strong leadership and customer-service focus are essential for growth and profitability.

Qualifications

• 3+ years dispatch and customer service management experience in HVAC, plumbing, or home service.
• Strong hands-on experience with ServiceTitan required.
• Excellent organizational, communication, and multitasking skills.

Responsibilities

• Manage Daily Dispatch Operations: coordinate technician schedules, optimize routes, and ensure efficient dispatching.
• Lead the Customer Service Team: supervise CSRs and dispatch staff and maintain a high-performing office culture.
• Deliver Outstanding Customer Experience: ensure professional, responsive customer interactions.
• Utilize ServiceTitan Efficiently: manage scheduling, memberships, call booking, and technician tracking.

Skills

ServiceTitan expertise

Dispatch management

Customer service leadership

HVAC/home service knowledge

Tools

ServiceTitan

Job description

AD Air Conditioning is seeking an experienced Office & Dispatch Manager to lead front-office operations and deliver an exceptional customer experience in a fast-paced HVAC environment.

Responsibilities include coordinating technician schedules, supervising the CSRs and dispatch staff, and optimizing use of ServiceTitan to enhance scheduling, reporting, and workflow. Strong leadership and customer-service focus are essential for growth and profitability.