Office & Dispatch Manager

VeriTech Plumbing & AD Air Conditioning & Heating Inc; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth

Training & Development

Supportive Team

Growth opportunities

Customer satisfaction

Job summary

AD Air Conditioning is seeking an experienced Office & Dispatch Manager to lead front-office operations and deliver an exceptional customer experience in a fast-paced HVAC environment.

Responsibilities include coordinating technician schedules, supervising the CSRs and dispatch staff, and optimizing use of ServiceTitan to enhance scheduling, reporting, and workflow. Strong leadership and customer-service focus are essential for growth and profitability.

Qualifications

• 3+ years dispatch and customer service management experience in HVAC, plumbing, or home service.
• Strong hands-on experience with ServiceTitan required.
• Excellent organizational, communication, and multitasking skills.

Responsibilities

• Manage Daily Dispatch Operations: coordinate technician schedules, optimize routes, and ensure efficient dispatching.
• Lead the Customer Service Team: supervise CSRs and dispatch staff and maintain a high-performing office culture.
• Deliver Outstanding Customer Experience: ensure professional, responsive customer interactions.
• Utilize ServiceTitan Efficiently: manage scheduling, memberships, call booking, and technician tracking.

Skills

ServiceTitan expertise

Dispatch management

Customer service leadership

HVAC/home service knowledge

Tools

ServiceTitan

Job description

Office & Dispatch Manager

AD Air Conditioning
16141 Valerio St, Van Nuys, CA 91406
Los Angeles County, California

Full-Time
Competitive Salary + Performance Bonuses

Join the Team at AD Air Conditioning

AD Air Conditioning is seeking an experienced Customer Service & Dispatch Manager to lead our front-office operations and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced HVAC environment, has strong leadership skills, and can keep technicians, schedules, and customers running efficiently.

If you have dispatch management experience and strong knowledge of ServiceTitan, we want to hear from you.

What You’ll Do:

• Manage Daily Dispatch Operations

  Coordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.

• Lead the Customer Service Team

  Supervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.

• Deliver Outstanding Customer Experience

  Ensure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.

• Utilize ServiceTitan Efficiently

  Manage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.

• Improve Efficiency & Performance

  Track KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.

• Support Company Growth

  Help develop systems, processes, and communication strategies to support the company's continued growth.

Qualifications:

• Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry
• REQUIRED: Strong hands-on experience with ServiceTitan
• Excellent organizational, communication, and multitasking skills
• Ability to lead and motivate office staff in a fast-paced environment
• Strong problem-solving skills and ability to professionally handle customer concerns
• Experience managing technician scheduling and operational workflows
• Positive attitude, leadership mindset, and team-oriented approach

Why Join AD Air Conditioning?

• Competitive Compensation
• Career Growth Opportunities within a growing HVAC company
• Ongoing Training & Professional Development
• Supportive Team Environment
• Opportunity to help shape and improve company operations
• Work with a company focused on professionalism, growth, and customer satisfaction

Questions? Contact our hiring team for additional information

AD Air Conditioning is an equal opportunity employer

Join a company where leadership, organization, and customer service excellence matter.