HVAC Dispatch Lead: Own the Board & Elevate Service

Air Bros AC & Electrical; Saint Petersburg (FL); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

401k with company match

Paid time off and holidays

Company events

Descrizione del lavoro

Air Bros AC & Electrical in Saint Pete seeks an experienced dispatcher to own the daily service board, optimize technician allocation, and drive a smooth operations flow. You’ll manage parts, warranties, and occasional equipment orders while coordinating field and office teams for an outstanding customer experience.

The ideal candidate brings 3+ years of dispatching in home services, solid ServiceTitan usage, and strong communication. Expect a collaborative culture with room to improve processes.

Competenze

• 3+ years dispatching experience in HVAC/electrical or home services.
• Hands-on ServiceTitan experience and order coordination.
• Clear, respectful communication with field and office teams.
• Ability to prioritize, organize, and close every loop.

Mansioni

• Run daily service board, set priorities, and assign calls to technicians.
• Keep field, care, and install teams aligned and informed of changes.
• Order/track parts, coordinate deliveries and follow up on returns.
• Process warranty claims and credits through completion.
• Coordinate install equipment orders with timing and specs.
• Maintain ServiceTitan records and identify workflow bottlenecks.

Conoscenze

Dispatching experience

ServiceTitan experience

Strong communication

Organizational skills

Strumenti

ServiceTitan

Descrizione del lavoro

Air Bros AC & Electrical in Saint Pete seeks an experienced dispatcher to own the daily service board, optimize technician allocation, and drive a smooth operations flow. You’ll manage parts, warranties, and occasional equipment orders while coordinating field and office teams for an outstanding customer experience.

The ideal candidate brings 3+ years of dispatching in home services, solid ServiceTitan usage, and strong communication. Expect a collaborative culture with room to improve processes.