HVAC Dispatch & Office Manager

Call The Bee; Leffingwell (CT); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with match

Paid time off

Job summary

Call The Bee in Connecticut is seeking a Dispatcher / Office Manager to coordinate daily technician schedules, manage customer communications, and support office operations. You will be the hub, balancing customer needs, technician availability, and operational priorities to ensure timely, professional service.

You will handle dispatching, scheduling, invoicing support, and CRM updates while maintaining accuracy in records and contributing to a positive customer experience.

Qualifications

• Experience in dispatching, scheduling, or office administration (HVAC or home services preferred).
• Strong multitasking and time-management skills.
• Excellent communication and customer service abilities.
• Comfortable working in a fast-paced environment with shifting priorities.

Responsibilities

• Coordinate and dispatch HVAC technicians for service, maintenance, and installation appointments.
• Monitor job progress and adjust schedules in real time.
• Communicate job details, parts needs, and customer notes to technicians.
• Schedule follow-up appointments and ensure all work is properly completed and closed out.

Skills

Dispatching

Scheduling

Customer service

CRM software

Time management

Team player

Calm under pressure

Communication

Organized

Tools

Service Titan

Job description

Call The Bee in Connecticut is seeking a Dispatcher / Office Manager to coordinate daily technician schedules, manage customer communications, and support office operations. You will be the hub, balancing customer needs, technician availability, and operational priorities to ensure timely, professional service.

You will handle dispatching, scheduling, invoicing support, and CRM updates while maintaining accuracy in records and contributing to a positive customer experience.