HVAC Dispatch & Office Manager

Call the B; Connecticut; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K with match

Bonus opportunities

Job summary

Call The Bee in Connecticut is seeking a Dispatcher / Office Manager to coordinate HVAC technician schedules, manage customer communication, and maintain smooth office operations. You’ll balance technician availability with service priorities and ensure every service call is handled efficiently and professionally.

This full-time role requires strong multitasking, clear communication, and proficiency with CRM/scheduling software.

Qualifications

• Experience in dispatching, scheduling, or office administration in HVAC or home services.
• Strong multitasking and time-management skills.
• Excellent communication and customer service abilities.
• Comfortable in a fast-paced environment with shifting priorities.
• Proficiency with scheduling or CRM software; Service Titan a plus.
• Basic HVAC terminology or willingness to learn.

Responsibilities

• Coordinate and dispatch HVAC technicians for service, maintenance, and installations.
• Maintain accurate customer records, job notes, and service history in the CRM.
• Process invoices, collect payments, and assist with billing questions.
• Support warranties, parts orders, and vendor communication.
• Prepare reports and assist with office organization.
• Balance customer needs with operational realities and safety standards.

Skills

Dispatching

Scheduling

Office administration

CRM software

Communication

Multitasking

Customer service

Team collaboration

Education

HVAC industry knowledge

Tools

Service Titan

CRM systems

Job description

Call The Bee in Connecticut is seeking a Dispatcher / Office Manager to coordinate HVAC technician schedules, manage customer communication, and maintain smooth office operations. You’ll balance technician availability with service priorities and ensure every service call is handled efficiently and professionally.

This full-time role requires strong multitasking, clear communication, and proficiency with CRM/scheduling software.