HVAC Service Dispatch & Admin Coordinator

Lennox International; Newington (CT); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical/Dental/Vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life insurance

Long-term disability insurance

Paid time off (12 days)

Well-being days (2)

Volunteer day (1)

Paid holidays (12)

Floating holidays (3)

Job summary

Lennox International in Newington, CT is seeking an Administrative Assistant to support the branch manager. You will schedule service calls, dispatch technicians, process invoices, and assist with parts orders.

The role requires a high school diploma, 2+ years in admin or dispatch, and proficiency in Word, Excel, and PowerPoint. It offers a salaried non-exempt position with a starting range of $35,000–$44,000, plus comprehensive benefits and paid time off.

Qualifications

• High school diploma or equivalent.
• 2+ years in an administrative or dispatch role preferred.
• HVAC or service industry experience preferred.
• Proficient in Word, Excel and PowerPoint.
• Ability to prioritize work and stay organized.
• Excellent written and verbal communication skills.

Responsibilities

• Provide general administrative support to the branch manager and assist with branch processes.
• Schedule and coordinate service and maintenance calls for technicians.
• Dispatch service technicians on a daily schedule.
• Process and bill completed service invoices.
• Order parts as necessary and schedule return service calls.
• Quote customers on repairs as needed.
• Keep customers updated on service calls via websites and tools.
• Provide maximum customer service and clear communication to all parties.
• Assist with other duties as assigned.

Skills

Administrative experience

Dispatch role

Customer service

Communication skills

Prioritization

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Lennox International in Newington, CT is seeking an Administrative Assistant to support the branch manager. You will schedule service calls, dispatch technicians, process invoices, and assist with parts orders.

The role requires a high school diploma, 2+ years in admin or dispatch, and proficiency in Word, Excel, and PowerPoint. It offers a salaried non-exempt position with a starting range of $35,000–$44,000, plus comprehensive benefits and paid time off.