HVAC Dispatch & Service Scheduler

Ambient Enterprises; Canton (MA); On-site; USD 34,440 - 41,328; Full time

Job summary

Ambient Enterprises in Canton, MA is seeking a Dispatcher to schedule and coordinate HVAC service calls, installations, and maintenance tasks. This role requires strong customer service and organizational skills to effectively communicate with customers and technicians.

The ideal candidate will have experience in dispatching or customer service, with excellent communication skills. The position offers a pay range of $25 - $30 hourly based on experience, plus benefits.

Qualifications

• Previous experience in dispatching, customer service, or a related role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Coordinate and schedule HVAC technicians for service calls.
• Communicate with customers to understand their HVAC issues.
• Maintain communication with HVAC technicians in the field.
• Keep detailed records of service calls and technician assignments.
• Update the company’s dispatching software with timely information.
• Work closely with inventory and procurement teams.
• Handle unexpected issues and adjust schedules as needed.
• Provide excellent customer service and address concerns.

Skills

Customer service

Organizational skills

Communication skills

Job description

Ambient Enterprises in Canton, MA is seeking a Dispatcher to schedule and coordinate HVAC service calls, installations, and maintenance tasks. This role requires strong customer service and organizational skills to effectively communicate with customers and technicians.

The ideal candidate will have experience in dispatching or customer service, with excellent communication skills. The position offers a pay range of $25 - $30 hourly based on experience, plus benefits.