HVAC Administrative & Dispatch Coordinator

Lennox; Newington (CT); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability insurance

Paid time off

Job summary

Lennox NAS in Connecticut is seeking an organized administrative professional to support the branch manager, schedule service calls, dispatch technicians, and handle billing for commercial HVAC work.

The role requires a high school diploma, 2+ years in administration or dispatch, and proficiency with Word, Excel, and PowerPoint. A customer-focused approach and strong communication are essential.

Qualifications

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization.
• Must be self‑directed, with excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

Responsibilities

• Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch processes and procedures, and assists in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment.
• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and other tools.
• Provides maximum customer service, accurate communication, and courtesy to all co‑workers, management and customers.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organization

Communication

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

Lennox NAS in Connecticut is seeking an organized administrative professional to support the branch manager, schedule service calls, dispatch technicians, and handle billing for commercial HVAC work.

The role requires a high school diploma, 2+ years in administration or dispatch, and proficiency with Word, Excel, and PowerPoint. A customer-focused approach and strong communication are essential.