HVAC Dispatch & Scheduling Specialist

Ambiententerprises; Canton (MA); On-site; USD 34,440 - 41,328; Full time

Job summary

Ambiententerprises in Canton, MA is seeking an HVAC dispatcher to coordinate and schedule service calls, installations, and maintenance for our HVAC technicians. The role requires excellent customer service and organizational skills, with responsibilities including communication with customers and maintaining records in dispatch software.

Candidates should have prior experience in dispatching or customer service, particularly within the HVAC industry. This position offers an hourly wage of $25-$30 based on experience, plus benefits.

Qualifications

• Previous experience in dispatching, customer service, or a related role, ideally within the HVAC or a similar industry.
• Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
• Excellent organizational and time‑management abilities.

Responsibilities

• Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
• Communicate with customers to understand their HVAC issues and provide updates.
• Maintain records of service calls and customer interactions.

Skills

Customer service

Organizational skills

Communication skills

Job description

Ambiententerprises in Canton, MA is seeking an HVAC dispatcher to coordinate and schedule service calls, installations, and maintenance for our HVAC technicians. The role requires excellent customer service and organizational skills, with responsibilities including communication with customers and maintaining records in dispatch software.

Candidates should have prior experience in dispatching or customer service, particularly within the HVAC industry. This position offers an hourly wage of $25-$30 based on experience, plus benefits.