HVAC Dispatch Coordinator - Scheduling & Customer Care

Ambient; Canton (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

MIH Systems Group is hiring an HVAC dispatcher who will coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians. You will communicate with customers to understand issues, provide updates, and address concerns while maintaining detailed records in dispatching software.

You will work with our team in the Canton, MA office and support technicians from the region, requiring strong customer service, organizational skills, and clear written and verbal

Qualifications

• Previous experience in dispatching, customer service, or a related role.
• Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
• Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.

Responsibilities

• Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
• Communicate with customers to understand their HVAC issues, schedule appointments, and provide updates on service status.
• Maintain constant communication with HVAC technicians in the field via phone or dispatch software.
• Keep detailed records of service calls, customer interactions, job status, and technician assignments.
• Update the company’s dispatching software or system with accurate and timely information.
• Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment.
• Partner with sales and service departments to align on job priorities and customer needs.
• Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
• Provide excellent customer service and address customer concerns promptly and professionally.

Skills

Dispatching experience

Customer service

Verbal & written communication

Organizational skills

Tools

Dispatching software

Job description

MIH Systems Group is hiring an HVAC dispatcher who will coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians. You will communicate with customers to understand issues, provide updates, and address concerns while maintaining detailed records in dispatching software.

You will work with our team in the Canton, MA office and support technicians from the region, requiring strong customer service, organizational skills, and clear written and verbal