HVAC Dispatch Lead — Fast-Paced, Team-Driven

AvaHR; Coatesville (Chester County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Retirement Plan

Life Insurance

Paid Time off

Professional Development Assistance

Referral Program

Employee Discount

Job summary

DiBiase Heating and Cooling Company in Coatesville, PA is seeking an experienced HVAC Service Dispatcher to join our team. You will be the voice of the company, handling phones, scheduling, and resolving customer issues, while supporting our technicians in the field.

This is a full-time, in-office role requiring 40 hours per week with a strong focus on customer service, organization, and communication. We offer health and dental insurance, a 401(k) plan, paid time off, and opportunities for

Qualifications

• Two years HVAC industry dispatcher experience.
• Type at least 50 WPM.
• Computer and MS Office proficiency.
• Reliable transportation.
• Pass a background check.

Responsibilities

• Answer phones and route calls.
• Schedule appointments and manage calendar.
• Resolve customer issues for homeowners.
• Serve as primary contact for field technicians.
• Handle other office tasks and stay organized.
• Engage in training on customer service and software.

Skills

HVAC Dispatcher experience

Multi-tasking

Phone etiquette

Organized

Interpersonal skills

Time management

Education

High school diploma or GED

Tools

MS Office

Job description

DiBiase Heating and Cooling Company in Coatesville, PA is seeking an experienced HVAC Service Dispatcher to join our team. You will be the voice of the company, handling phones, scheduling, and resolving customer issues, while supporting our technicians in the field.

This is a full-time, in-office role requiring 40 hours per week with a strong focus on customer service, organization, and communication. We offer health and dental insurance, a 401(k) plan, paid time off, and opportunities for