HVAC Dispatch Coordinator: Schedule & Service Support

IES Residential; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

401K plan with employer match

Paid time off

Life insurance

Job summary

IES is seeking an HVAC Service Dispatcher to coordinate dispatch operations, manage service schedules, and support field activities, ensuring timely responses and high operational efficiency. The role interfaces with customers, field personnel, vendors, and leadership to resolve scheduling concerns and maintain clear communication throughout daily operations.

Ideal candidates combine strong organizational and communication skills with the ability to multitask in a fast-paced environment, while

Qualifications

• High school diploma or GED preferred.
• 2–4 years of dispatching, scheduling, customer service, or operations experience preferred.
• Experience coordinating field operations or service activities preferred.
• Experience using dispatch, scheduling, or operational software systems preferred.

Responsibilities

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on operational needs and priorities.
• Monitor schedules, job progress, and service requests to ensure timely completion of assignments.
• Communicate with customers regarding appointments, delays, service updates, and operational concerns.
• Coordinate with leadership, vendors, subcontractors, and internal departments regarding operational needs and scheduling adjustments.
• Review and maintain accurate dispatch records, reports, schedules, and operational documentation.
• Assist with resolving scheduling conflicts and operational issues in a timely and professional manner.
• Monitor field activity and provide operational support to improve workflow efficiency and customer satisfaction.
• Assist with supporting and training less experienced dispatch personnel as needed.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain professionalism and effective communication throughout all customer and operational interactions.

Skills

Strong organizational skills

Verbal and written communication

Multitasking under pressure

Problem solving

Detail oriented

Schedule coordination

Customer service

Microsoft Office

Dispatch software

Education

High school diploma or GED

Tools

Dispatch or scheduling software

Job description

IES is seeking an HVAC Service Dispatcher to coordinate dispatch operations, manage service schedules, and support field activities, ensuring timely responses and high operational efficiency. The role interfaces with customers, field personnel, vendors, and leadership to resolve scheduling concerns and maintain clear communication throughout daily operations.

Ideal candidates combine strong organizational and communication skills with the ability to multitask in a fast-paced environment, while