HVAC Dispatch & Customer Service Specialist

Professor Gatsby's Heating, Cooling, Plumbing & Electrical; Berlin Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Multiple bonus programs

Paid holidays

Paid vacation

Paid sick days

Company parties

Job summary

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a full-time HVAC Customer Service - Dispatch Agent to manage service calls, dispatch scheduling, and act as the main customer contact. The role involves upselling, coordinating maintenance plans, and delivering timely updates on service progress.

The ideal candidate is highly organized with excellent communication skills and a proactive approach.

Qualifications

• Experience in a sales or customer service role.
• Proficiency with phone and email communication.
• Organized with strong communication and interpersonal abilities.

Responsibilities

• Maintain service call schedule and prioritize urgent matters.
• Serve as the primary point of contact for customers and address questions.
• Schedule appointments and provide progress updates on service work.
• Promote maintenance plans and other marketing initiatives.

Skills

Communication skills

Interpersonal skills

Sales experience

Phone & email

Initiative

Job description

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a full-time HVAC Customer Service - Dispatch Agent to manage service calls, dispatch scheduling, and act as the main customer contact. The role involves upselling, coordinating maintenance plans, and delivering timely updates on service progress.

The ideal candidate is highly organized with excellent communication skills and a proactive approach.