HVAC Customer Service - Dispatch Agent

Professor Gatsby's Heating, Cooling, Plumbing & Electrical; Berlin Township (NJ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Multiple bonus programs

Paid holidays

Paid vacation

Paid sick days

Company parties

Job summary

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a full-time HVAC Customer Service - Dispatch Agent to manage service calls, dispatch scheduling, and act as the main customer contact. The role involves upselling, coordinating maintenance plans, and delivering timely updates on service progress.

The ideal candidate is highly organized with excellent communication skills and a proactive approach.

Qualifications

• Experience in a sales or customer service role.
• Proficiency with phone and email communication.
• Organized with strong communication and interpersonal abilities.

Responsibilities

• Maintain service call schedule and prioritize urgent matters.
• Serve as the primary point of contact for customers and address questions.
• Schedule appointments and provide progress updates on service work.
• Promote maintenance plans and other marketing initiatives.

Skills

Communication skills

Interpersonal skills

Sales experience

Phone & email

Initiative

Job description

Benefits

Professor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of

• Health insurance
• A 401(k) with company match
• Paid holidays
• Paid vacation

Benefits

Professor Gatsby's Heating & Cooling, situated in West Berlin, NJ, is currently seeking a qualified individual to fill the position of full-time HVAC Customer Service - Dispatch Agent. Join our reputable team and enjoy competitive compensation ranging from $17 to $22 per hour, plus a commission potential of up to $60,000 annually. In addition to financial incentives, we offer a comprehensive benefits package including:

• Health insurance
• A 401(k) with company match
• Multiple bonus programs
• Paid holidays
• Paid vacation
• Paid sick days
• Company parties

YOUR DAY

As an HVAC Customer Service - Dispatch Agent, your daily responsibilities will include maintaining the service call schedule, prioritizing urgent matters, and effectively managing dispatch assignments. You will serve as the primary point of contact for our customers as you address questions, schedule appointments, and provide updates on service progress. Additionally, you will have the opportunity to promote maintenance plans and marketing initiatives.

YOUR HOURS

This is a full-time position with flexible scheduling options. Shifts are available Monday through Friday or Tuesday through Saturday, spanning from 7:00 AM to 6:00 PM. Our rotating schedule ensures flexibility and work-life balance for our employees.

Requirements For An Hvac Customer Service - Dispatch Agent

• This position would be a good fit for a highly organized person with exceptional communication and interpersonal skills. What matters most is that you meet the following requirements:
• Experience in a sales or customer service role
• Proficiency with phone and email communication
• Drive to succeed and ability to take initiative with customers

The ability to upsell products and services is a plus!

OUR MISSION

We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.