HVAC Dispatch & Customer Service Coordinator

sansoneac; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Sansone Air Conditioning in West Palm Beach, FL is seeking a Customer Service Coordinator/Dispatcher to schedule and dispatch HVAC service and plumbing technicians. You will review routes, answer calls from existing customers, and ensure accurate ticket data entry in the system.

We value a professional appearance, strong interpersonal skills, and the ability to plan and schedule proactively. Two years of office/customer service experience and knowledge of MS Office are required; dispatch

Qualifications

• A minimum of two years office/customer service experience (dispatch experience preferred).
• Professional appearance and strong interpersonal skills.
• Ability to plan and schedule work rather than just react.
• Excellent communication and customer service attitude.
• Proficiency in Microsoft Office and willingness to learn dispatch software.
• Team player with the ability to work with existing customers.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians.
• Review and optimize routes.
• Answer incoming calls from existing customers.
• Enter all ticket information accurately in the system.
• Create dispatch numbers for parts ordered and follow up.
• Schedule appointments for part installation.

Skills

Customer service

Dispatch experience

Office experience

Interpersonal skills

Scheduling

Microsoft Office

Teamwork

Communication

Tools

Dispatch software

Job description

Sansone Air Conditioning in West Palm Beach, FL is seeking a Customer Service Coordinator/Dispatcher to schedule and dispatch HVAC service and plumbing technicians. You will review routes, answer calls from existing customers, and ensure accurate ticket data entry in the system.

We value a professional appearance, strong interpersonal skills, and the ability to plan and schedule proactively. Two years of office/customer service experience and knowledge of MS Office are required; dispatch