Dispatcher/Customer Service Coordinator

Sansone Air Conditioning, Electric & Plumbing; West Palm Beach (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Medical, dental, and vision coverage

Prescription drug benefits

Company-paid life insurance

Paid vacation and holidays

401(k) with company match

Supportive, family-oriented culture

Career growth and advancement

Job summary

Sansone Air Conditioning, Electric & Plumbing is seeking a Customer Service Coordinator / Dispatcher in West Palm Beach, FL. You will schedule and dispatch HVAC and plumbing technicians, optimize routes, and maintain strong customer communications to ensure efficient, professional service.

Join a team focused on delivering exceptional customer experiences, with opportunities to grow within a supportive, family-oriented culture and competitive benefits.

Qualifications

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred).
• Professional demeanor and strong communication skills.
• Exceptional customer service mindset with a genuine desire to help others.
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations by ensuring accurate documentation and timely communication.

Skills

Customer service

Office administration

Dispatching

Professional demeanor

Communication skills

Prioritization

Problem-solving

Interpersonal skills

Organizational skills

MS Office

Dispatch software

Tools

MS Office

Job description

Customer Service Coordinator / Dispatcher

Sansone Air Conditioning is growing, and we're looking for an organized, customer-focused Customer Service Coordinator / Dispatcher to join our team! At Sansone, our employees are the foundation of our success. We believe in providing an exceptional customer experience while creating opportunities for our team members to learn, grow, and advance their careers. If you have a positive attitude, thrive in a fast-paced environment, and enjoy helping customers, we'd love to hear from you.

Position Overview

As a Customer Service Coordinator / Dispatcher, you will play a critical role in supporting our HVAC and Plumbing operations by scheduling and dispatching technicians, optimizing routes, coordinating appointments, and delivering outstanding customer service. This position serves as a key point of contact for our customers and field teams, helping ensure every job is handled efficiently and professionally.

Key Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations by ensuring accurate documentation and timely communication.

What We Offer

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs
• Medical, dental, and vision coverage
• Prescription drug benefits
• Company-paid life insurance
• Paid vacation and holidays
• 401(k) with company match
• A supportive, family-oriented culture
• Career growth and advancement opportunities

Qualifications

To Be Successful In This Role, You Should Have:

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred)
• Professional demeanor and strong communication skills
• Exceptional customer service mindset with a genuine desire to help others
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software

Why Join Sansone?

At Sansone Air Conditioning, we recognize and reward hard work. You'll be part of a team that values collaboration, supports professional development, and is committed to delivering best-in-class service to customers. If you're looking for a company where your contributions matter and your career can grow, we encourage you to apply today.

Customer Service Coordinator / Dispatcher

Sansone Air Conditioning is growing, and we're looking for an organized, customer-focused Customer Service Coordinator / Dispatcher to join our team in West Palm Beach, FL.

At Sansone, our employees are the foundation of our success. We believe in providing an exceptional customer experience while creating opportunities for our team members to learn, grow, and advance their careers. If you have a positive attitude, thrive in a fast-paced environment, and enjoy helping customers, we'd love to hear from you.

Position Overview

As a Customer Service Coordinator / Dispatcher, you will play a critical role in supporting our HVAC and Plumbing operations by scheduling and dispatching technicians, optimizing routes, coordinating appointments, and delivering outstanding customer service. This position serves as a key point of contact for our customers and field teams, helping ensure every job is handled efficiently and professionally.

Key Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations by ensuring accurate documentation and timely communication.

What We Offer

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs
• Medical, dental, and vision coverage
• Prescription drug benefits
• Company-paid life insurance
• Paid vacation and holidays
• 401(k) with company match
• A supportive, family-oriented culture
• Career growth and advancement opportunities

Qualifications

To Be Successful In This Role, You Should Have:

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred)
• Professional demeanor and strong communication skills
• Exceptional customer service mindset with a genuine desire to help others
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software

Why Join Sansone?

At Sansone Air Conditioning, we recognize and reward hard work. You'll be part of a team that values collaboration, supports professional development, and is committed to delivering best-in-class service to customers. If you're looking for a company where your contributions matter and your career can grow, we encourage you to apply today.