HVAC Dispatch & Customer Care Specialist

Mechanical One, LLC; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Mechanical One, LLC is seeking a Dispatcher/Customer Service Representative to coordinate service calls and dispatch technicians, ensuring alignment of customer needs with technician availability to deliver high-quality service.

You will handle inquiries, schedule appointments, maintain records, assist with payments, and promote maintenance plans while supporting operations in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Respond promptly to customer inquiries via phone and email, ensuring timely and accurate communication.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Multitasking

Time management

Customer service

Conflict resolution

Spanish language

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

GPS tracking

Job description

Mechanical One, LLC is seeking a Dispatcher/Customer Service Representative to coordinate service calls and dispatch technicians, ensuring alignment of customer needs with technician availability to deliver high-quality service.

You will handle inquiries, schedule appointments, maintain records, assist with payments, and promote maintenance plans while supporting operations in a fast-paced environment.