HVAC Dispatch & Customer Care Pro

Air-Ref Co. Inc.; Delray Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life/Disability Insurance

401k with Company Match

Paid Holidays

Paid Vacations

Paid Training

Job summary

Air-Ref Co. Inc. is seeking a proactive dispatcher/customer service associate in Delray Beach, FL. The role focuses on scheduling technicians, managing incoming calls, and ensuring customer issues are resolved promptly with clear communication.

You will build strong relationships with customers, input calls accurately, and collaborate with the Service and Operations Manager to meet service targets. A positive, service‑oriented attitude is essential.

Qualifications

• Ability to work in fast-paced environment and provide exceptional customer service.
• Effective listening and verbal communication skills, proven goal achievement.
• Experience scheduling work orders and ensuring technicians arrive on time.

Responsibilities

• Manage day-to-day scheduling operations and ensure jobs are ready for scheduling.
• Schedule technicians and coordinate with the Service and Operations Manager.
• Handle incoming calls and input calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Keep records of customer interactions in the dispatch system.
• Meet personal/customer service sales targets and call-handling quotas.
• Assist colleagues as needed.

Skills

Scheduling

Customer service

Communication

Call handling

Tools

Dispatch software

Job description

Air-Ref Co. Inc. is seeking a proactive dispatcher/customer service associate in Delray Beach, FL. The role focuses on scheduling technicians, managing incoming calls, and ensuring customer issues are resolved promptly with clear communication.

You will build strong relationships with customers, input calls accurately, and collaborate with the Service and Operations Manager to meet service targets. A positive, service‑oriented attitude is essential.