HVAC Dispatcher

Air-Ref Co. Inc.; Delray Beach (FL); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Life/Disability Insurance

401k with Company Match

Paid Holidays

Paid Vacations

Paid Training

Descripción de la vacante

Air-Ref Co. Inc. is seeking a proactive dispatcher/customer service associate in Delray Beach, FL. The role focuses on scheduling technicians, managing incoming calls, and ensuring customer issues are resolved promptly with clear communication.

You will build strong relationships with customers, input calls accurately, and collaborate with the Service and Operations Manager to meet service targets. A positive, service‑oriented attitude is essential.

Formación

• Ability to work in fast-paced environment and provide exceptional customer service.
• Effective listening and verbal communication skills, proven goal achievement.
• Experience scheduling work orders and ensuring technicians arrive on time.

Responsabilidades

• Manage day-to-day scheduling operations and ensure jobs are ready for scheduling.
• Schedule technicians and coordinate with the Service and Operations Manager.
• Handle incoming calls and input calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Keep records of customer interactions in the dispatch system.
• Meet personal/customer service sales targets and call-handling quotas.
• Assist colleagues as needed.

Conocimientos

Scheduling

Customer service

Communication

Call handling

Herramientas

Dispatch software

Descripción del empleo

WHO WE ARE:

A local and family-owned company that has provided Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air-Ref has decades of experience in providing excellent service, quality workmanship, and reliability.

WHAT WE ARE LOOKING FOR:

• The qualified candidate must have the ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback. To manage the day-to-day scheduling operations, and ensure that jobs are ready for scheduling.
• The candidate will have experience efficiently scheduling work orders and ensuring technicians have the ability to arrive on time. HVAC/Service industry experience is highly preferred.
• Manage incoming calls.
• Generate/input calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Schedule technicians, and coordinate with the Service and Operations Manager.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the company's methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints, and provide them to the appropriate manager to handle.
• Keep records of customer interactions within the dispatch program, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Assist colleagues whenever necessary.
• Other tasks as assigned and needed.

In addition to a great work environment, the company provides a full range of benefits!

WHAT WE OFFER:

• A Great Work Environment.
• Health Insurance.
• Dental Insurance.
• Life/Disability Insurance.
• 401k with Company Match.
• Paid Holidays.
• Paid Vacations.
• Paid Training.

About Air-Ref Co. Inc.:

Local and family-owned, Air-Ref Co. Inc. provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services. We handle new construction and existing homes and businesses, completing expert and affordable installation, upgrades, seasonal maintenance, and repair.

We service all brands. Our professional team is fully licensed, insured, factory-authorized, and highly trained. Equipped with state-of-the-art technology and top-quality equipment, we deliver swift, lasting, and customized solutions to any type of challenge. Just give Air-Ref Co. Inc. a call at [phone], and we’ll be happy to assist you.