HVAC Dispatch Coordinator: Scheduling & Customer Care

Prevueaps; Bellingham (WA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Dental and vision coverage for dependS

Paid Time Off

Paid holidays

401(k) with company match

Paid Training and Ongoing Professional

Job summary

West Mechanical in the greater Bellingham area is seeking an experienced Service Dispatcher to join our service team. This role coordinates technicians, keeps the daily schedule organized, and ensures customers receive clear, timely communication throughout the service process.

The ideal candidate is detail-oriented, calm under pressure, and proficient at juggling multiple priorities while collaborating with customers, technicians, and the office team to move service calls from scheduling

Qualifications

• 2+ years of experience in dispatching, customer service, project coordination or a similar role.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with the local service area or strong map-reading/navigation skills.

Responsibilities

• Schedule service calls, return visits, and follow-up appointments.
• Coordinate and manage the technician on-call rotation.
• Communicate appointment times, lead times, and service expectations to customers.
• Keep customer and service records accurate and up to date.
• Prepare service invoices and technician timecards for processing.
• Coordinate with technicians and the office team to keep the daily schedule running efficiently.
• Adjust schedules and priorities as needed when service needs change.

Skills

Dispatching

Customer service

Project coordination

Education

High school diploma or GED

Tools

Computer proficiency

Job description

West Mechanical in the greater Bellingham area is seeking an experienced Service Dispatcher to join our service team. This role coordinates technicians, keeps the daily schedule organized, and ensures customers receive clear, timely communication throughout the service process.

The ideal candidate is detail-oriented, calm under pressure, and proficient at juggling multiple priorities while collaborating with customers, technicians, and the office team to move service calls from scheduling