HVAC Dispatch & CSR — In-Office (On-Call Bonus)

Coopergreenteam; Broomfield (CO); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D

Long-Term Disability

FSA Health Care and Dependent Care

401(k) with company match

Paid Time Off

Paid Holidays

Training stipends

Team events

Job summary

Cooper Heating & Cooling, Inc. in Broomfield, CO is seeking a detail-oriented CSR/Dispatcher to coordinate technician schedules and communicate with customers.

This hybrid, in-office role combines dispatch duties with front-line customer support in a fast-paced HVAC operations team. Responsibilities include managing dispatch boards, scheduling with parts availability, and providing timely updates to customers while maintaining a schedule at least three days ahead.

Qualifications

• Previous experience in dispatching, customer service, or a call center environment.
• Proficient in data entry with strong attention to detail.
• Strong decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Capable of prioritizing tasks to meet daily deadlines.

Responsibilities

• Monitor and manage dispatch and personal email throughout the day.
• Oversee and maintain the dispatch board in real-time.
• Manage and prioritize daily tasks efficiently.
• Review booked jobs to ensure accuracy and correct technician assignment.
• Contact customers with updates regarding their appointments.
• Reschedule or delay service calls as needed.
• Schedule jobs when required parts are available.
• Answer and manage the tech line in a professional manner.
• Monitor and address flags on the dispatch board.
• Maintain a schedule that is always at least three days ahead.
• Manage and respond to estimate-related emails.
• Review, attempt to schedule, or cancel on-hold jobs as necessary.
• Send out daily parts emails to appropriate team members.
• Address technician requests in a timely manner.
• Taking inbound calls and book jobs as (back up).
• Dispatch technicians to job sites accurately and efficiently.
• Use Google Maps to optimize routing for technicians.
• Adjust technician routes based on availability and job priority.

Skills

Dispatching

Customer service

Data entry

Communication

Time management

Tools

ServiceTitan

Google Maps

Job description

Cooper Heating & Cooling, Inc. in Broomfield, CO is seeking a detail-oriented CSR/Dispatcher to coordinate technician schedules and communicate with customers.

This hybrid, in-office role combines dispatch duties with front-line customer support in a fast-paced HVAC operations team. Responsibilities include managing dispatch boards, scheduling with parts availability, and providing timely updates to customers while maintaining a schedule at least three days ahead.