HVAC Dispatch Coordinator - Fast-Paced & Impactful

Nextech; New Braunfels (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health plans

Dental & Vision after 30 days

Life insurance

401(k) with company match

Paid holidays & PTO

Job summary

Nextech, a leading HVAC/R service provider based in Texas, is seeking a Dispatcher to join our fast-paced operations in New Braunfels. You’ll coordinate field crews, manage real-time dispatch boards, and keep customers informed with precision and urgency.

Strong Excel skills, superb communication, and a team-first attitude are essential for success. This office-based role offers competitive hourly pay, comprehensive benefits, and opportunities for professional growth as Nextech continues to

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills — written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world-class support to internal teams and customers — always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for your assigned region.

Skills

Dispatch experience

Excel proficiency

Organizational skills

Time management

Communication

Team collaboration

Attention to detail

Ability to work under pressure

Tools

Excel

Job description

Nextech, a leading HVAC/R service provider based in Texas, is seeking a Dispatcher to join our fast-paced operations in New Braunfels. You’ll coordinate field crews, manage real-time dispatch boards, and keep customers informed with precision and urgency.

Strong Excel skills, superb communication, and a team-first attitude are essential for success. This office-based role offers competitive hourly pay, comprehensive benefits, and opportunities for professional growth as Nextech continues to