HVAC Dispatch Coordinator — 10–15 Techs, Cleveland

All Hours Mechanical LLC; Macedonia (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

All Hours Mechanical in Cleveland, Ohio is seeking an experienced Commercial HVAC Dispatcher to coordinate service for our commercial HVAC team on-site. The role requires dispatching expertise and offers a schedule of 7:30 a.m. to 4:30 p.m.

with potential overtime. Pay ranges from $25 to $35 per hour, based on experience. The successful candidate will manage daily technician assignments, track job progress, and ensure accurate information flows.

Qualifications

• Dispatching experience is required.
• HVAC experience is helpful but not required; willingness to learn.

Responsibilities

• Schedule service and maintenance appointments with commercial customers.
• Coordinate daily assignments for 10–15 technicians based on availability, location, skills, and job priority.
• Receive service calls and gather accurate information about the customer, equipment, and issue.
• Track technician check-ins, check-outs, job progress, and availability throughout the day.
• Adjust schedules as urgent calls, delays, and other changes arise.
• Keep customers informed about appointment times, delays, and service status.
• Review technician job notes for completeness and follow up on missing or unclear information.
• Maintain accurate customer information, schedules, and work order notes in BuildOps.
• Identify scheduling gaps and help reduce unnecessary travel between jobs.
• Coordinate with the Office Manager and service leadership when priorities conflict or issues need additional support.
• Handle occasional evening and weekend service calls, typically totaling a couple of hours of overtime per week.

Skills

Data entry

Communication

Multitasking

Calm under pressure

Tools

BuildOps

ServiceTitan

Job description

All Hours Mechanical in Cleveland, Ohio is seeking an experienced Commercial HVAC Dispatcher to coordinate service for our commercial HVAC team on-site. The role requires dispatching expertise and offers a schedule of 7:30 a.m. to 4:30 p.m.

with potential overtime. Pay ranges from $25 to $35 per hour, based on experience. The successful candidate will manage daily technician assignments, track job progress, and ensure accurate information flows.