HVAC Dispatch Specialist – Commercial, On-Site, Growth Path

All Hours Mechanical LLC; Groveport (OH); Vor Ort; USD 34.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental & Vision

Life insurance

Disability insurance

401(k) with match

Paid time off

Paid company holidays

Zusammenfassung

All Hours Mechanical is seeking an experienced Commercial HVAC Dispatcher to coordinate our service team in Cleveland, Ohio. The role requires dispatch experience and strong computer skills; HVAC knowledge is preferred but not required, and we’ll train for the right candidate.

Expect to manage 10–15 technicians, schedule appointments, and keep customers informed of status. You’ll work on-site, typical daytime hours with some evenings/weekends as needed, and earn $25–$35 per hour depending on

Qualifikationen

• Dispatcher experience required; HVAC experience helpful but not required.
• Proficient computer, typing, and data entry; willing to learn BuildOps.

Aufgaben

• Schedule service and maintenance appointments for commercial customers.
• Coordinate daily assignments for 10–15 technicians based on availability, location, skills, and priority.
• Receive service calls and collect customer, equipment, and issue details.
• Track check-ins/check-outs and job progress throughout the day.
• Adjust schedules for urgent calls and delays.
• Inform customers about appointment times and status.
• Review technician notes for completeness and follow up on gaps.
• Maintain accurate customer data, schedules and work orders in BuildOps.
• Identify scheduling gaps to reduce travel between jobs.
• Coordinate with Office Manager and leadership for priorities.
• Handle occasional evenings and weekend calls (overtime).

Kenntnisse

Dispatch experience

HVAC knowledge

Computer skills

Data entry

Communication

Multitasking

Attention to detail

Calm under pressure

Feedback & learning

Team support

Tools

BuildOps

ServiceTitan

Jobbeschreibung

All Hours Mechanical is seeking an experienced Commercial HVAC Dispatcher to coordinate our service team in Cleveland, Ohio. The role requires dispatch experience and strong computer skills; HVAC knowledge is preferred but not required, and we’ll train for the right candidate.

Expect to manage 10–15 technicians, schedule appointments, and keep customers informed of status. You’ll work on-site, typical daytime hours with some evenings/weekends as needed, and earn $25–$35 per hour depending on