HVAC Service Technician

UGI HVAC; Lancaster (Lancaster County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Union position

Yearly pay increases

Yearly bonus potential

Company take home van; gas card and维护

Tools and uniforms provided

401(k) plan with a company match

Home warranties provided

Career development and advancement

Job summary

UGI Heating, Cooling & Plumbing is seeking an experienced HVAC Service Tech to ensure proper operation of customers' heating and cooling systems in a residential setting. You will identify repair and replacement needs and ensure parts are on hand to complete service efficiently.

You will work with dispatch, diagnose malfunctions, perform repairs on heaters, boilers, and AC units, manage inventory and safety, and provide exceptional customer service.

Qualifications

• Minimum HS diploma or GED required.
• 5 years field HVAC experience or 2 years training with 2 years field experience.
• Universal refrigerant recovery and installation certification.
• Valid driver’s license and English proficiency.
• Strong knowledge of residential HVAC systems and components.

Responsibilities

• Coordinate with Dispatch to manage work orders in a timely manner.
• Diagnose malfunctions in residential HVAC systems to identify repair needs.
• Repair or replace components to maintain operation of equipment.
• Manage repair costs and minimize inefficiencies.
• Achieve first-time fixes and meet productivity and customer service goals.
• Maintain tools, supplies and equipment for safe operation.
• Maintain inventory of parts and equipment.
• Respond to emergency situations to resolve safety concerns.
• Work independently with strong customer communication.
• Perform other duties as assigned.

Skills

HVAC experience

Customer communication

English proficiency

Independent worker

Data entry / computer use

Education

High School Diploma or GED

Universal Refrigerant Certification

Job description

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI is part of HomeServe USA, a Brookfield Infrastructure Group portfolio company, and is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

The HVAC Service Tech ensures the proper operation and performance of customers’ heating/air conditioning systems in a residential environment. Identify, repair/replacement needs necessary to maintain equipment and systems; providing necessary information on the proper uses of the equipment; and ensuring adequate materials are available and on-hand to perform all necessary service.

Responsibilities:

• Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.
• Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
• Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.
• Manage repair costs while minimizing inefficiencies.
• Achieve all first‑time fixes, productivity, customer service and other performance goals in a consistent manner.
• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.
• Manage and maintain appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.
• Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems.
• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
• Responds to emergency situations for the purpose of resolving immediate safety concerns.
• Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.
• Must be able to work independently and have good customer communication skills.
• Other duties as assigned

Job Requirements:

• Minimum requirement is a High School Diploma or General Education Degree (GED).
• Strong HVAC Experience in Residential Areas.
• Universal Certification for recovery and installation of refrigerants.
• Valid Driver’s License.
• Ability to speak, read, and write English in a proficient manner.
• At least 5 years field experience in heating and air conditioningor 2 years educational experience with at least 2 years field technical experience.
• Must be familiar with and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry.
• Demonstrated knowledge and competency in operation, service and use of a variety of HVAC systems, equipment and related components.

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

In Return We Offer:

• Union position
• Competitive compensation
• Guaranteed yearly pay increases
• Yearly bonus potential
• Other bonus opportunities
• Company take home van; gas card and maintenance provided
• Tools and uniforms provided
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Your choice of 2 company provided home warranties (for homeowners).
• Career development and advancement opportunities

HomeServe USA is an equal opportunity employer.

#UGI

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.