HVAC Customer Support Specialist

Cascade Residential Servi; Gainesville (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

On-the-job training

401(k) matching

Job summary

MID-FLA Heating & Air is seeking a dedicated Customer Service Representative to join our team. The role involves interfacing with customers in person, by phone, and by email, building positive relationships, and coordinating with internal teams to resolve requests promptly.

The position includes duties such as processing orders, answering inquiries, maintaining customer profiles, and handling cashier transactions. HVAC industry experience is a plus, with on-the-job training and benefits offered.

Qualifications

• High School Diploma/GED or equivalent experience.
• Experience with CRM or AI customer interface system.
• Ability to read and interpret documents such as procedure manuals and write routine reports.

Responsibilities

• Engage with customers in person, over the phone, and via email.
• Process orders by mail, phone, fax, or email.
• Listen to customer needs and determine appropriate service actions.
• Serve as cashier and handle telephones and clerical duties.
• Refer customer questions to the appropriate person and maintain customer profiles.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

CRM experience

Education

High School Diploma/GED

Tools

CRM system

AI Customer interface

Job description

MID-FLA Heating & Air is seeking a dedicated Customer Service Representative to join our team. The role involves interfacing with customers in person, by phone, and by email, building positive relationships, and coordinating with internal teams to resolve requests promptly.

The position includes duties such as processing orders, answering inquiries, maintaining customer profiles, and handling cashier transactions. HVAC industry experience is a plus, with on-the-job training and benefits offered.