HVAC Customer Service Specialist: Orders & Shipments

Bard Manufacturing Company, Inc.; Bryan (OH); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

Life insurance

Generous paid time off

Gym membership reimbursement

Marathon Health Clinic access

Job summary

Bard Manufacturing Company, Inc. in Bryan, OH seeks a Customer Service Representative to handle orders and support customers from receipt to shipment within a designated territory.

You will enter orders, coordinate shipments, assist customers with product selections, and process quotes and returns while maintaining accurate records. Ideal candidates have a high school diploma (an associates degree or 2–5 years in customer service preferred) and strong written/oral communication in a fast-paced

Qualifications

• High School diploma required; Associates degree in business or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Superior written and oral communication skills.
• Ability to read and comprehend information and ideas presented in writing.
• Ability to work in a fast-paced environment.
• High attention to detail and thorough in completing work tasks.
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Ability to multi-task

Responsibilities

• Receives, enters, allocates and acknowledges customer orders promptly and accurately as required. Performs necessary activities to ship customer’s orders (i.e., assigning accurate routings for shipments; coordinating and scheduling truckload shipments, printing packing sheets, etc.).
• Handles phone calls to assist customers in many ways (i.e. selecting correct products, presenting alternative solutions to assure quality and customer retention, answer miscellaneous questions, etc.). If a non-Bard distributor, makes referrals to a Bard distributor.
• Enters requests for special quotes and answers availability and pricing questions from customers, which requires understanding the product line, the computer system, Bard policies, and the Bard marketing network.
• Enters return authorizations, debits and credits as required.
• Becomes proficient at other CSR territories in order to cover as a back-up.
• All other duties as assigned by manager.

Skills

Customer service

Communication skills

Multi-task

Attention to detail

Education

High School diploma

Associates degree

Job description

Bard Manufacturing Company, Inc. in Bryan, OH seeks a Customer Service Representative to handle orders and support customers from receipt to shipment within a designated territory.

You will enter orders, coordinate shipments, assist customers with product selections, and process quotes and returns while maintaining accurate records. Ideal candidates have a high school diploma (an associates degree or 2–5 years in customer service preferred) and strong written/oral communication in a fast-paced