Customer Service Representative

Bard Manufacturing Company, Inc.; Bryan (OH); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

Life insurance

Generous paid time off

Gym membership reimbursement

Marathon Health Clinic access

Job summary

Bard Manufacturing Company, Inc. in Bryan, OH seeks a Customer Service Representative to handle orders and support customers from receipt to shipment within a designated territory.

You will enter orders, coordinate shipments, assist customers with product selections, and process quotes and returns while maintaining accurate records. Ideal candidates have a high school diploma (an associates degree or 2–5 years in customer service preferred) and strong written/oral communication in a fast-paced

Qualifications

• High School diploma required; Associates degree in business or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Superior written and oral communication skills.
• Ability to read and comprehend information and ideas presented in writing.
• Ability to work in a fast-paced environment.
• High attention to detail and thorough in completing work tasks.
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Ability to multi-task

Responsibilities

• Receives, enters, allocates and acknowledges customer orders promptly and accurately as required. Performs necessary activities to ship customer’s orders (i.e., assigning accurate routings for shipments; coordinating and scheduling truckload shipments, printing packing sheets, etc.).
• Handles phone calls to assist customers in many ways (i.e. selecting correct products, presenting alternative solutions to assure quality and customer retention, answer miscellaneous questions, etc.). If a non-Bard distributor, makes referrals to a Bard distributor.
• Enters requests for special quotes and answers availability and pricing questions from customers, which requires understanding the product line, the computer system, Bard policies, and the Bard marketing network.
• Enters return authorizations, debits and credits as required.
• Becomes proficient at other CSR territories in order to cover as a back-up.
• All other duties as assigned by manager.

Skills

Customer service

Communication skills

Multi-task

Attention to detail

Education

High School diploma

Associates degree

Job description

Bard Manufacturing Company, Inc., a leader in the HVAC industry, hasan opening for a Customer Service Representative at our corporateoffice in Bryan, OH.

For over 110 years, Bard Manufacturing Company has been a familyowned and operated company, leading the HVAC industry in the modular,classroom, equipment shelter, and other light commercial markets.With production facilities in Ohio, Georgia, and Mexico, we serviceour customers both nationwide and internationally by designing andmanufacturing cutting-edge engineered products.

Scope and Responsibilities:

The Customer Service Representative handles customer phone calls andmanages accounts in order to provide complete customer service fromreceipt of order to final shipment of product for a specific territory.

Specific responsibilities include, but are not limited to:

• Receives, enters, allocates and acknowledges customer orderspromptly and accurately as required. Performs necessary activitiesto ship customer’s orders (i.e., assigning accurate routings forshipments; coordinating and scheduling truckload shipments, printingpacking sheets, etc.).
• Handles phone calls to assist customers in many ways (i.e.selecting correct products, presenting alternative solutions toassure quality and customer retention, answer miscellaneousquestions, etc.). If a non-Bard distributor, makes referrals to aBard distributor.
• Enters requests for special quotes and answers availability andpricing questions from customers, which requires understanding theproduct line, the computer system, Bard policies, and the Bardmarketing network.
• Enters return authorizations, debits and credits as required.
• Becomes proficient at other CSR territories in order to cover as a back-up.
• All other duties as assigned by manager.

Experience and Skills:

The successful candidate will possess the following skills/abilities:

• High School diploma required; Associates degree in business orrelated field preferred; or 2-5 years customer service experience;or an equivalent combination of education and experience.
• Knowledge of administrative and clerical procedures and systemssuch as word processing, managing files and records, designingforms, and other office procedures and terminology.
• Superior written and oral communication skills.
• Ability to read and comprehend information and ideas presented in writing.
• Ability to work in a fast-paced environment.
• High attention to detail and thorough in completing work tasks.
• Job requires being pleasant with others on the job and displayinga good-natured, cooperative attitude.
• Ability to multi-task

What We Offer:

Join our team and enjoy a comprehensive benefits package designed tosupport your well-being and future:

• Complete healthcare coverage (medical, dental, and vision)
• Life insurance
• Generous paid time off and holidays
• Gym membership reimbursement
• Free access to Marathon Health Clinic for employees and coveredfamily members

Bard Manufacturing Company is an Equal Opportunity Employer