HVAC Customer Service Specialist - On-Call & Weekends

Christianson Co; Round Rock (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Company-paid medical and lifeInsurance

Job summary

Christianson Air Conditioning and Plumbing is seeking a Full-time Customer Service Representative in Round Rock, TX. You will schedule customers, resolve complaints, and dispatch service technicians while supporting the CSR team in daily operations.

The ideal candidate is organized, proficient in Microsoft Office, with strong attention to detail and reliable transportation. On-call rotations include nights, weekends, and holidays with additional pay.

Qualifications

• Experience in scheduling, customer service, or dispatch is a plus.
• Excellent written and verbal communication skills.
• Willingness to work on-call, weekends, and holidays as needed.

Responsibilities

• Schedule customers, resolve complaints, and dispatch service technicians.
• Assist CSR team with daily tasks and customer follow-ups.
• Maintain organized records and communicate with field staff.

Skills

Microsoft Office proficiency

Strong communication

Attention to detail

Time management

Reliable transportation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Christianson Air Conditioning and Plumbing is seeking a Full-time Customer Service Representative in Round Rock, TX. You will schedule customers, resolve complaints, and dispatch service technicians while supporting the CSR team in daily operations.

The ideal candidate is organized, proficient in Microsoft Office, with strong attention to detail and reliable transportation. On-call rotations include nights, weekends, and holidays with additional pay.