HVAC Customer Service Specialist

Dallas Air Solutions, LLC; Tohatchi (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to process service requests, prepare paperwork for escalations, and deliver responsive support in a fast-paced call center.

The role requires a high school diploma, 2–5 years in customer service, knowledge of HVAC concepts, and proficiency with Microsoft Office; experience with Successware21 is a plus. You will handle calls, schedule appointments, and support teammates in maintaining service standards.

Qualifications

• High school diploma or equivalent.
• 2-5 years of experience in a customer service environment.
• Intermediate knowledge of HVAC concepts, practices, and procedures.
• Basic knowledge of Microsoft Office and Advanced knowledge of Successware21 a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Provide fast, friendly and fun customer service to internal and external customers.
• Answer incoming calls related to service, billing, and other departments.
• Schedule service/estimate appointments in a timely manner.
• Make outbound calls to book, confirm, and survey upcoming or completed appointments.
• Manage customer concerns and resolve them efficiently and effectively.
• Help less experienced representatives understand ourBrand, Policy and procedures.

Skills

Customer service

Empathy

Multitasking

Critical thinking

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Successware21

Microsoft Office

Job description

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to process service requests, prepare paperwork for escalations, and deliver responsive support in a fast-paced call center.

The role requires a high school diploma, 2–5 years in customer service, knowledge of HVAC concepts, and proficiency with Microsoft Office; experience with Successware21 is a plus. You will handle calls, schedule appointments, and support teammates in maintaining service standards.