HVAC Customer Service - Dallas Air Solutions

Dallas Air Solutions, LLC; Tohatchi (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to process service requests, prepare paperwork for escalations, and deliver responsive support in a fast-paced call center.

The role requires a high school diploma, 2–5 years in customer service, knowledge of HVAC concepts, and proficiency with Microsoft Office; experience with Successware21 is a plus. You will handle calls, schedule appointments, and support teammates in maintaining service standards.

Qualifications

• High school diploma or equivalent.
• 2-5 years of experience in a customer service environment.
• Intermediate knowledge of HVAC concepts, practices, and procedures.
• Basic knowledge of Microsoft Office and Advanced knowledge of Successware21 a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Provide fast, friendly and fun customer service to internal and external customers.
• Answer incoming calls related to service, billing, and other departments.
• Schedule service/estimate appointments in a timely manner.
• Make outbound calls to book, confirm, and survey upcoming or completed appointments.
• Manage customer concerns and resolve them efficiently and effectively.
• Help less experienced representatives understand ourBrand, Policy and procedures.

Skills

Customer service

Empathy

Multitasking

Critical thinking

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Successware21

Microsoft Office

Job description

• Job Title: HVAC Customer Service Representative
• Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
• Job Summary:
• Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
• Job Duties:
• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Help less experienced representatives understand our Brand, Policy and procedures
• Job Requirements
• Education and Experience
• High school diploma or equivalent
• 2-5 year experience in a customer service environment
• Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
• Honesty and integrity
• Ability communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
• Advanced Knowledge of Successware21 a plus
• Excellent written and verbal communication skills
• Physical Requirements
• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and weekends.
  

• Job Title: HVAC Customer Service Representative
• Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
• Job Summary:
  • Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
• Job Duties:
  • Provide Fast Friendly and Fun customer service to both internal and external customers
  • Answer incoming calls related service, billing, and other departments
  • Schedule service/estimate appointments in a timely manner
  • Make outbound calls to book, confirm, and survey upcoming or completed appointments
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Other assigned duties as directed by management
  • Help less experienced representatives understand our Brand, Policy and procedures
• Job Requirements:
  • Education and Experience:
    • High school diploma or equivalent
    • 2-5 year experience in a customer service environment
    • Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
  • Key Competencies:
    • Honesty and integrity
    • Excellent customer service skills
    • Ability communicate empathy
    • Critical Thinking and Problem solving
    • Detail oriented
    • Adept learner
    • Able to multitask
    • Proven ability to process high volumes of work with great accuracy
    • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
    • Advanced Knowledge of Successware21 a plus
    • Excellent written and verbal communication skills
  • Physical Requirements:
    • Must be able to sit for long periods of time
    • Must be able to work varying shifts including days, nights, and weekends.

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.