HVAC Customer Service & Dispatch Coordinator

Johnson Controls; Longview (TX); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, a global leader in HVAC service and building systems, seeks an HVAC Customer Service Representative to coordinate service requests, support scheduling, and manage account maintenance from initiation to completion.

You will track orders, assist with AR/AP tasks, help with inventory and vendor coordination, and ensure clear communication with customers, technicians, and internal teams to deliver responsive service.

Qualifications

• High school diploma or equivalent; an Associate of Arts degree or college degree is preferred.
• Five years of administrative experience with a background in sales, operations, and/or administration.
• Knowledge of or experience with a CRM tool such as Siebel or Salesforce.com.
• Experience in a call center environment is preferred.
• Ability to analyze issues quickly, solve problems with a high degree of accuracy, and provide practical solutions.
• Strong organizational skills with the ability to multi-task and establish work priorities.
• Excellent communication skills and the ability to work patiently and professionally with all levels of end users.
• Self-motivated, detail-oriented, and able to work independently with minimal supervision.
• Ability to influence diverse teams to accomplish tasks and goals.
• Proficiency with advanced Microsoft Word, Excel, PowerPoint, and internet business applications.
• Ability to work designated hours with strong attendance and reliability.

Responsibilities

• Receive customer service requests and coordinate scheduling support from initiation through completion.
• Support efficient technician dispatching and on-call scheduling in partnership with service and technical leaders.
• Track customer orders, shipments, branch inventory, vehicle inventory, and truck stock counts.
• Assist with customer surveys, connected system follow-up, and account updates.
• Generate reports and maintain service-related documentation, including inspection paperwork and other tracking records.
• Support parts ordering, purchase order creation, shipment follow-up, and invoice issue resolution with vendors and internal teams.
• Set up new customer accounts, maintain customer bill-to information, and assist with AR and AP tasks as directed.
• Help coordinate specialty tool returns, COI requests, new truck creations, inventory trunk closures, vendor setup, fleet support, and uniforms.
• Partner with the Service Team Manager to help ensure work is scheduled ahead of time and completed to customer expectations.
• Review service team activity and adjust follow-up actions as needed to help improve customer satisfaction and operational efficiency.

Skills

CRM experience

Customer service

Administrative experience

Multi-tasking

Communication

MS Office proficiency

Education

Associate degree preferred

High school diploma or equivalent

Tools

Siebel

Salesforce.com

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Johnson Controls, a global leader in HVAC service and building systems, seeks an HVAC Customer Service Representative to coordinate service requests, support scheduling, and manage account maintenance from initiation to completion.

You will track orders, assist with AR/AP tasks, help with inventory and vendor coordination, and ensure clear communication with customers, technicians, and internal teams to deliver responsive service.