HVAC Customer Experience Specialist

Dallas Air Solutions, LLC; Tohatchi (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to handle service requests, prepare paperwork for escalations, and ensure customer satisfaction within a busy call center environment. You will answer inbound calls about service and billing, schedule appointments, make outbound follow-ups, and assist teammates while upholding brand policies.

The ideal candidate has 2–5 years in customer service and solid HVAC knowledge, plus proficiency with Outlook, Excel, and basic

Qualifications

• 2–5 years of customer service experience.
• Intermediate HVAC concepts knowledge.
• High school diploma or equivalent.

Responsibilities

• Provide fast, friendly and accurate customer service across departments.
• Answer inbound calls related to service, billing and other areas.
• Schedule service/estimate appointments promptly.
• Make outbound calls to book, confirm and survey appointments.
• Resolve customer concerns efficiently and effectively.
• Assist less experienced representatives with Brand, Policy and procedures.

Skills

Customer service

HVAC knowledge

Communication

Empathy

Multitasking

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Successware21

Outlook

Excel

Word

Job description

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to handle service requests, prepare paperwork for escalations, and ensure customer satisfaction within a busy call center environment. You will answer inbound calls about service and billing, schedule appointments, make outbound follow-ups, and assist teammates while upholding brand policies.

The ideal candidate has 2–5 years in customer service and solid HVAC knowledge, plus proficiency with Outlook, Excel, and basic