HVAC Customer Service - Dallas Air Solutions

Dallas Air Solutions, LLC; Tohatchi (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Dallas Air Solutions, LLC is seeking an HVAC Customer Service Representative to handle service requests, prepare paperwork for escalations, and ensure customer satisfaction within a busy call center environment. You will answer inbound calls about service and billing, schedule appointments, make outbound follow-ups, and assist teammates while upholding brand policies.

The ideal candidate has 2–5 years in customer service and solid HVAC knowledge, plus proficiency with Outlook, Excel, and basic

Qualifications

• 2–5 years of customer service experience.
• Intermediate HVAC concepts knowledge.
• High school diploma or equivalent.

Responsibilities

• Provide fast, friendly and accurate customer service across departments.
• Answer inbound calls related to service, billing and other areas.
• Schedule service/estimate appointments promptly.
• Make outbound calls to book, confirm and survey appointments.
• Resolve customer concerns efficiently and effectively.
• Assist less experienced representatives with Brand, Policy and procedures.

Skills

Customer service

HVAC knowledge

Communication

Empathy

Multitasking

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Successware21

Outlook

Excel

Word

Job description

Job Title: HVAC Customer Service Representative

Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary

Job Summary:

Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.

Job Duties:

• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Make outbound calls to book, confirm, and survey upcoming or completed appointments
• Manage customer concerns and work to resolve them efficiently and effectively
• Other assigned duties as directed by management
• Help less experienced representatives understand our Brand, Policy and procedures

Job Requirements

Education and Experience

• High school diploma or equivalent
• 2-5 year experience in a customer service environment
• Intermediate knowledge of standard concepts, practices, and procedures within HVAC.

Key Competencies

• Honesty and integrity
• Excellent customer service skills
• Ability communicate empathy
• Critical Thinking and Problem solving
• Detail oriented
• Adept learner
• Able to multitask
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
• Advanced Knowledge of Successware21 a plus
• Excellent written and verbal communication skills

Physical Requirements

• Must be able to sit for long periods of time
• Must be able to work varying shifts including days, nights, and weekends.

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.