HVAC Customer Experience Specialist

Mesa Energy Systems, Inc.; San Leandro (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Life insurance

Employee assistance program

Job summary

Mesa Energy Systems, Inc. is seeking a Customer Service Representative in California. The role emphasizes following up on existing accounts and handling service calls to show appreciation and prioritize customer needs.

You will document responses, impressions from visits, and ensure quality through site surveys. The position requires strong verbal and listening skills, professional telephone etiquette, and at least 2 years of CSR experience with MS Word/Excel/Outlook/PowerPoint proficiency.

Qualifications

• Bachelor’s degree is preferred.
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Mechanical aptitude is preferred.
• Must have strong verbal and listening communication skills and excellent telephone etiquette.
• The ability to solve problems and act with appropriate urgency.
• Must have a valid driver’s license.

Responsibilities

• Follow up on existing accounts and customer service calls.
• Ensure customers know their business is appreciated and their needs are priority.
• Document customer responses and visit impressions accurately.
• Perform site surveys and checks to ensure quality.
• Present new technology and enhanced PM services when possible.
• Report findings to company leadership and monitor maintenance data.

Skills

Customer service

Verbal communication

Telephone etiquette

Problem solving

Mechanical aptitude

Driver's license

Education

Bachelor's degree preferred

Tools

MS Word

MS Excel

Outlook

PowerPoint

Job description

Mesa Energy Systems, Inc. is seeking a Customer Service Representative in California. The role emphasizes following up on existing accounts and handling service calls to show appreciation and prioritize customer needs.

You will document responses, impressions from visits, and ensure quality through site surveys. The position requires strong verbal and listening skills, professional telephone etiquette, and at least 2 years of CSR experience with MS Word/Excel/Outlook/PowerPoint proficiency.