HVAC Service Dispatch & Customer Support

Mesa Energy Systems, Inc.; Irvine (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Mesa Energy Systems, Inc. in Irvine, California, is looking for an experienced dispatcher to coordinate field technicians and serve as a key resource for customers and project managers on diverse HVAC projects.

You will handle service calls by phone and email, manage the dispatch board, schedule daily field work, process quotes, order parts, and ensure timely billing and communication. This role supports service contracts, shipping/receiving, and coordination with construction teams, offering

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Use of office equipment.
• Knowledge of the Coins booking system is a plus.

Responsibilities

• Dispatching technicians and handling service calls from receipt to billing.
• Answer customer inquiries via telephone and e-mail and update records.
• Manage the dispatch board and daily scheduling for field staff.
• Review previous day field visits for accurate billing language.
• Process quotes and confirm receipt with customers.
• Schedule approved work and order parts as needed.
• Oversee shipping and receiving and maintain packing slips.
• Generate weekly work-in-progress reports and renew PM service contracts.
• Other duties as needed.

Skills

Customer service skills

Microsoft Office

Office equipment

Coins booking system

Education

High School diploma or equivalent

Tools

Coins booking system

Job description

Mesa Energy Systems, Inc. in Irvine, California, is looking for an experienced dispatcher to coordinate field technicians and serve as a key resource for customers and project managers on diverse HVAC projects.

You will handle service calls by phone and email, manage the dispatch board, schedule daily field work, process quotes, order parts, and ensure timely billing and communication. This role supports service contracts, shipping/receiving, and coordination with construction teams, offering