Customer Service Representative

Mesa Energy Systems, Inc.; West Sacramento (CA); On-site; USD 29,000 - 48,000; Full time

Job summary

Mesa Energy Systems, Inc. is seeking a Customer Service Representative to follow up on existing accounts and handle customer service calls.

The role focuses on retaining customers by communicating effectively, documenting interactions, and evaluating performance through site surveys and service quality. Ideal candidates will have 2+ years in customer service, strong MS Office skills, and a professional, friendly demeanor.

Qualifications

• Bachelor's degree is preferred.
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Mechanical aptitude is preferred.
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency.
• Must have a valid driver's license.

Responsibilities

• Gain insight into our service performance.
• Document, with accuracy, customer responses and your impressions from these visits.
• Perform site surveys and other types of checks to ensure our quality.
• Present new technology and enhanced PM services when given the chance.
• Report all findings, customer opinions, pictures, and results to company leadership.
• Monitor all maintenance data to proactively respond to situations before the customer calls us.
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Skills

Customer service

Communication

Phone etiquette

Problem solving

Mechanical aptitude

Time management

Driver's license

Education

Bachelor's degree preferred

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

About Us

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present new technology and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree is preferred
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver's license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

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Geographic Disclosure

Compensation Range: $28 - $35 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.