HVAC Customer Experience Specialist

Quality Service Company LLC; Florence (SC); On-site; USD 24,000 - 31,000; Full time

Job summary

Quality Service Company, LLC is seeking a Customer Care Specialist to be a friendly, reliable voice for our HVAC services in Florence, SC. You will handle calls, assist with maintenance opportunities, schedule appointments, and ensure each interaction strengthens the customer relationship.

Ideal candidates are organized, communicative, and comfortable discussing maintenance plans. Prior call-center or customer service experience is preferred, with familiarity in Microsoft Word, Excel, Outlook,

Qualifications

• Experience in customer service or call-center roles.
• Strong phone and communication skills for inbound/outbound calls.
• Ability to follow up with customers and manage multiple conversations.

Responsibilities

• Answer incoming calls professionally and help with HVAC service questions.
• Assist with maintenance plan opportunities and renewals.
• Schedule service/maintenance appointments and update records.
• Follow up after visits to ensure customer satisfaction.

Skills

Customer service

Phone presence

Data-entry

Organizational skills

Communication

Problem-solving

Tools

Microsoft Word

Excel

Outlook

ServiceTitan

Job description

Quality Service Company, LLC is seeking a Customer Care Specialist to be a friendly, reliable voice for our HVAC services in Florence, SC. You will handle calls, assist with maintenance opportunities, schedule appointments, and ensure each interaction strengthens the customer relationship.

Ideal candidates are organized, communicative, and comfortable discussing maintenance plans. Prior call-center or customer service experience is preferred, with familiarity in Microsoft Word, Excel, Outlook,