HVAC Customer Care Specialist | Scheduling & Acct | ESOP

Tempo-Air; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP with Employer Match

Competitive pay

Paid vacations

Bereavement Pay

7 Paid holidays

Floating Holiday

Health, Dental, Vision Insurance

Life insurance $25,000 / AD&D

Disability income protection

401(k) savings plan

Training programs

Job summary

Tempo Air is hiring a Customer Service Representative in Irving, Texas. The role focuses on handling inbound calls, scheduling service appointments, and addressing customer concerns with a focus on accuracy and empathy.

The ideal candidate will have at least two years of customer service experience, basic HVAC knowledge, and strong MS Office skills. The position offers full-time employment with comprehensive benefits and opportunities for growth.

Qualifications

• High school degree or equivalent.
• Two years of customer service experience; HVAC knowledge is a plus.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word).
• Excellent written and verbal communication skills.

Responsibilities

• Answer and schedule inbound service calls.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Promote Tempo Club Memberships.
• Navigate the company database platform proficiently.
• Build customer relationships while assisting customers professionally and accurately.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Team player

Detail oriented

Empathy

HVAC knowledge

Education

High school diploma

2+ years in Customer Service

MS Office proficiency

Excellent communication skills

Tools

Outlook

Excel

Word

Job description

Tempo Air is hiring a Customer Service Representative in Irving, Texas. The role focuses on handling inbound calls, scheduling service appointments, and addressing customer concerns with a focus on accuracy and empathy.

The ideal candidate will have at least two years of customer service experience, basic HVAC knowledge, and strong MS Office skills. The position offers full-time employment with comprehensive benefits and opportunities for growth.