Customer Service Representative

Tempo-Air; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ESOP with Employer Match

Competitive pay

Paid vacations

Bereavement Pay

7 Paid holidays

Floating Holiday

Health, Dental, Vision Insurance

Life insurance $25,000 / AD&D

Disability income protection

401(k) savings plan

Training programs

Job summary

Tempo Air is hiring a Customer Service Representative in Irving, Texas. The role focuses on handling inbound calls, scheduling service appointments, and addressing customer concerns with a focus on accuracy and empathy.

The ideal candidate will have at least two years of customer service experience, basic HVAC knowledge, and strong MS Office skills. The position offers full-time employment with comprehensive benefits and opportunities for growth.

Qualifications

• High school degree or equivalent.
• Two years of customer service experience; HVAC knowledge is a plus.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word).
• Excellent written and verbal communication skills.

Responsibilities

• Answer and schedule inbound service calls.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Promote Tempo Club Memberships.
• Navigate the company database platform proficiently.
• Build customer relationships while assisting customers professionally and accurately.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Team player

Detail oriented

Empathy

HVAC knowledge

Education

High school diploma

2+ years in Customer Service

MS Office proficiency

Excellent communication skills

Tools

Outlook

Excel

Word

Job description

Company Profile

Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966 Tempo, Inc., consists of four business operating units: Tempo Mechanical, Tempo Service, TexEnergy Solutions/US Ecologic and Qu Fresh. Each Tempo business operating unit works together to offer full circle home comfort and energy efficiency solutions.

Job Description: Customer Service Representative

Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will also perform other duties as assigned.

Reports to: Customer Service Supervisor

Essential Duties and Responsibilities

• Answer and schedule inbound service calls.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Promoting our Club Memberships
• Navigate our company database platform proficiently.
• Building customer relationships while assisting customers professionally and accurately.
• Other duties as assigned.

Qualifications

• Friendly, outgoing.
• Upbeat, professional, and enjoys helping people.
• Genuine empathy toward customer\'s problems.
• Knowledge of the HVAC industry and terminology is recommended but not required.
• Able to multitask, prioritize, and manage time efficiently.
• A willingness to help in all areas within the department...TEAM PLAYER.
• Detail oriented.
• Able to process high volumes of work with accuracy.
• Pass a pre-employment drug screen and criminal background check.

Education and/or Experience

• High school degree or equivalent
• Minimum of two years\' experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
• Excellent written and verbal communication skills
• Product knowledge of Tempo\'s services a plus.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work varying shifts including days, nights, and weekends.

Language Skills

Bilingual (English/Spanish) preferred

Job Location: Irving, Texas
Job Role: Customer Service Representative
Employment Status: Full-time
Compensation: Dependent upon knowledge & experience
Company Industry: Construction/Heating & Cooling
Joining Date: Immediate Opening
Employment Type: Employee/Exempt
Manages Others: Yes

Benefits:

• Employee ownership (ESOP) with Employer Match
• Competitive pay
• Paid vacations (3 weeks)
• Bereavement Pay
• 7 Paid holidays
• 1 Floating Holiday
• Health, Dental, Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability)
• 401 (k) savings plan
• Continued education and training programs

Applications Accepted By: https://tempoair.com/careers/

Tempo is committed to equal employment opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status or any other category protected by applicable federal, state or local laws.